CODE OF ETHICS
A Member Benefit
The most outstanding characteristic that sets REALTORS® apart from other real estate practitioners is the willingness to accept and abide by the Code of Ethics of the NATIONAL ASSOCIATION OF REALTORS®. Adopted in 1913, the Code has been revised many times to reflect current developments in professional real estate practice.
Local associations of REALTORS® offer their members, their clients and customers a vehicle to economically expedite ethics complaints and/or arbitration requests without going to court. If a monetary dispute arises from a real estate transaction or if you believe a REALTOR® may have acted in an unethical manner, you can seek a resolution through the local association of REALTORS®. REALTORS® are judged by their peers as opposed to other individuals who may be far less familiar with the practices and customs of the real estate industry.
Complete Ethics Complaint or Arbitration Request.
Ethics Complaint or Arbitration Request is reviewed by the Grievance Committee.
If Grievance Committee refers the Ethics Complaint or Arbitration Request for a hearing, the complainant will be advised of the referral and the respondent requested to submit a written response.
If Grievance Committee determines that a hearing is not warranted, the parties will be advised that the matter has been dismissed and notified of the opportunity to appeal the Grievance Committee’s dismissal to the Board of Directors.
If the Grievance Committee determines that a hearing is warranted, the parties will be advised of the date, time and place of the hearing subsequent to having an opportunity to challenge any of the hearing panelists for cause.
During the hearing, the parties have an opportunity to present their positions. Parties may exercise their right to bring witnesses and/or attorneys to the hearing. The standard of proof in an ethics complaint is clear, strong and convincing evidence. The standard of proof in an arbitration proceeding is a preponderance of the evidence (i.e., that evidence, when taken as a whole, is more convincing than the evidence offered in opposition).
The Hearing Panel’s ethics decision or arbitration award is transmitted to the parties. Either party may file an ethics appeal or rehearing request with the President, but the complainant may only appeal on a procedural basis. The parties involved in an arbitration may appeal only on the basis that there was a procedural irregularity that materially worked to their detriment.
The Board of Directors, either on an ethics appeal or after the ethics appeal period has expired, renders its final decision, which will in turn be transmitted to the parties. Arbitration awards are considered final and binding subsequent to the expiration of the procedural review period.
Use this link to access NAR’s Code of Ethics, professional standards and mediation resources.
Ethics Complaint Form (pdf)
View Current Documents ( realtor.org)